U2: The Joshua Tree Tour FAQs
December 11, 2019 | Philippine Arena

I purchased Red Zone tickets, where and when can I claim my tickets and package? 

Red Zone ticket holders have a separate Check-In location (red in map) for ticket-claiming on show day. Check-In starts at 4:30 PM and will close at 8:15 PM. Please make sure to bring a valid photo ID matching the attendee and/or purchaser’s name on the order. 

I purchased VIP Floor tickets, where and when can I claim my tickets? 

VIP Floor ticket holders may proceed to Counter #1 of Ticket Booth #1 to claim their tickets starting 10 AM on December 11, 2019. Please bring your ticket claim voucher and a valid ID matching the name on the order.

I purchased tickets from other sections and I haven’t claimed my tickets yet, can I claim them using my voucher at the venue?

Yes, you may look for the “Online Redemption” windows at Ticket Booth 1 and 2 to claim your physical tickets. However, we recommend claiming at the nearest SM Tickets outlet to ensure you’ll have a smooth and hassle-free show day. 

Can I bring children the the show?

Standing section is open to adults and minors 15 years old and above. Minors must be accompanied in the same section by a ticket bearing parent or guardian 18 years old and above (2 minors : 1 adult ratio).

Seated sections are open to adults and minors 10 to 17 years old. Minors must be accompanied by a ticket bearing parent or guardian in the same section (4 minors : 1 adult ratio).

Is there parking onsite? 

There are several parking areas indicated on the site map. Parking costs a flat fee of Php 50. 

Where can I get snacks/drinks while waiting for gates to open?

Snacks and drinks will be available at the TAILGATE PARTY ZONE and the FOOD HALL & SMART LOUNGE. There will be food stalls inside the Arena as well. 

How can I get around the Arena complex? 

There are shuttle buses with routes going around the complex to make sure everyone has access to and from the parking areas as well as the TAILGATE PARTY ZONE and FOOD HALL & SMART LOUNGE.

What time will the gates open? 

Gates will open at 5 PM. 

What time will the show start? 

Show starts at 8 PM. 

What time will the merch booths open? 

Merch booths (orange in map) outside the venue will open at 12 noon. There will also be merch booths located inside the venue at the 2nd and 4th levels.

I purchased round-trip bus vouchers from Makati to Philippine Arena. Where are the pickup and drop off locations before and after the show?

Makati pick-up location is located along Office Drive, in front of UNIQLO & Bo’s Coffee, Glorietta 5, Makati. Guests will be dropped off at the same location after the show. 

Philippine Arena drop off location is at the Makati Bus Terminal (pink pin in map). Guests will be picked up from the same location after the show. 

I purchased round-trip bus vouchers from Trinoma to Philippine Arena, where are the pickup and drop off locations before and after the show?

Trinoma/Vertis pick-up location is located along Vertis Drive, in front of Adidas & Ministop, Ayala Malls Vertis North, Quezon City. Guests will be dropped off at the same location after the show. 

Philippine Arena drop off location is at the P2P/Trinoma Bus Terminal (purple pin in map). Guests will be picked up from the same location after the show. 

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